Privacy Policy

Last Updated and Effective as of October 1, 2022.

Please read this Privacy Policy carefully before you use https://www.drbuttler.com/ (this “Site”). The terms “you” or “yours” refer to the user of the Site. Your privacy is important to Northwest Natural Medicine LLC doing business as Dr. Buttler (“Dr. Buttler,” “we,” “our,” or “us”) the owner of the Site. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Site, the ways in which we use, maintain, protect, and disclose that information, and your rights with respect to such information. By accessing or using this Site, you consent to this Privacy Policy and the data collection practices described herein. If you do not agree to these terms, please do not access or use this Site.  

This Privacy Policy applies to information we collect on and through this Site including in any electronic messages between you and the Site. It does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, through the mail or as a patient of Dr. Buttler). For avoidance of doubt, if you are a patient of Dr. Buttler, it does not apply to your personal health information stored on our HIPAA-secure electronic medical record Patient Portal. Our separate HIPAA Notice of Privacy Practices that discusses how we collect and treat health information of patients of Dr. Buttler is supplied to new patients upon registration.

Changes to our Privacy Policy

We may need to, and we reserve our right to change this Privacy Policy from time to time, in which case, the updated Privacy Policy will be posted on this page, and we will update the Effective Date at the top of the Privacy Policy to reflect the date of such change(s). By continuing to use the Site after we post any such changes, you accept the Privacy Policy as modified, so please check this Privacy Policy from time to time to be aware of any modifications.

Children’s Online Privacy Protection Act

This Site and the products offered on the Site are not intended for individuals under 18 years of age, and we do not knowingly collect information from anyone under 18. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at getwell[at]nwnaturalmedicine.com to request deletion.

Information We Collect and How We Collect It

When you access the Site, its content, and its services, we will learn certain information about you during your visit. We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.

Information You Provide to Us.  

The Site provides various places for visitors to provide information. We collect information when you purchase a product from our Site, voluntarily sign up for our e-mail newsletter, and when you fill out any type of form on the Site including a contact form. The information collected may include your name, e-mail, phone number, any comments you provide, and copies of your correspondence such as messages together with your e-mail address and our responses. When you make a purchase from Dr. Buttler through the Site, we collect your name, billing address, shipping address, payment information (including credit card number), email address, phone number, and details of purchase transactions you carry out through the Site (collectively, “personal information”). You are not required to provide any personal information to merely access or visit the Site. 

If you are located in the European Economic Area (EEA), this means we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as data controller of that personal information for the purposes of those laws.

Information We Collect Through Automatic Data Collection Technology. 

As you visit and navigate through the Site, we may use automatic data collection technologies such as “cookies” (small files saved on your hard drive by your web browser when you visit the Site) like Google Analytics or the Facebook ad pixel to collect certain nonpersonal information about your computer, browsing actions and search patterns. Because this Site is hosted on Shopify, we use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor.

This nonpersonal information will generally include information about your location, your traffic pattern through our Site and products you have looked at, and any communications between your computer and our Site. Among other things, we may collect data about your computer hardware and software, your Internet connection, your IP address, your operating system, your browser type, domain names, access dates and times, referring website addresses, and information about the areas of the Site you visit and search terms you use on this Site and about the links you may select from within this Site. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking) such as the websites you visited just before and just after this Site. 

Any such information collected automatically is used for statistical data. We use such technologies and the information collected by them to improve the Site and our service as it enables us to analyze Site performance, estimate our audience size, track usage patterns, save information from your previous visits about your preferences to customize your experience and speed up your searches and recognize you when you return to our Site. 

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

REPORTING AND ANALYTICS

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

Google Analytics 

This Site may also use Google Analytics so that we can understand and analyze the usage trends and preferences of visitors in order to improve our service and develop new features and functionalities. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. To learn more about Google Analytics and how they may collect and use your data, please visit: "How Google uses data when you use our partners' sites or apps," located at https://policies.google.com/technologies/partner-sites. 

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available here: https://tools.google.com/dlpage/gaoptout/. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visitors activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to send you e-mails when you sign up for our newsletter or request information from us, to respond to your comments and questions, to provide support to users of the Site, to provide you with information, products or services you request from us, to carry out our obligations and enforce our rights, in any other way we may describe when you provide the information, to provide us with an overview of how people are accessing and using this Site, to understand and analyze usage trends and preferences of our Site visitors and users so that we can improve our service and develop new products, services, features and functionalities, and to improve our Site performance and customer service. If you make a purchase directly from Dr. Buttler through this Site, we will use the information that we collect to fulfill orders, deliver our Dr. Buttler products to you and complete customer transactions, to process payments, and for billing and collection.

Email Policies and CAN-SPAM Act

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease your personal information to third parties, and we will not disclose your e-mail address to any third parties except as allowed in the section of this Privacy Policy titled Disclosure of Your Information: Who We Share Your Information With. We will maintain the information you send via e-mail in accordance with applicable federal law.

In compliance with the CAN-SPAM Act, all e-mails sent from Dr. Buttler will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages from us provide the opportunity to opt-out of receiving future communications from us by clicking on the unsubscribe link located at the bottom of any such e-mail at any time. After unsubscribing, we will discontinue sending the messages as soon as technically feasible.

Disclosure of Your Information: Who We Share Your Information With

Dr. Buttler respects your privacy and we do not sell, rent, lease, trade or otherwise transfer any information collected, whether automatically or through your voluntary action, to third parties (beyond what is necessary for the basic functionality of an online service or for fulfilling a customer transaction if applicable) without your consent. 

We may disclose personal information that we collect, including that you provide, as described in this Privacy Policy:

  • To our subsidiaries and affiliates;
  • To third parties including, for example: contractors, service providers and ‘data processors’ as described below, that we use to support our business and our Site. All such third parties will always be bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 
  • To a third party, including a lawyer or collection agency, when necessary to enforce our Site Terms of Service or any other applicable terms, policies, conditions or agreement between you and Dr. Buttler, including for billing and collection purposes.
  • To any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Dr. Buttler’s assets and/or business.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Dr. Buttler, other users of the Site or the general public. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • To comply with any legal obligations such as court order, law or legal process, including to respond to any government or regulatory request and when compelled by a court or other governmental entity to do so. 
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

As previously noted, if you are located in the European Economic Area (EEA), this means we are the ‘data controller” under the General Data Protection Regulation of any personal information collected through the Site, and we determine the purposes for which and the manner in which any personal information is used and processed. However, we pay for the services of third party ‘data processors’ who hold and/or process personal information of users of the Site on our behalf. We may have multiple data processors at any given time, including, but not limited to:

  • our email marketing and email management software service provider; 
  • our web hosting and e-commerce service provider Shopify;
  • payment merchants for purchases directly through our Site and shipping software if applicable;
  • Google;
  • Facebook;
  • Instagram;
  • Other social media sites.

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

Note that, while the above entities act as data processors on our behalf, some or all of them may also act as data controllers in their own rights. For example, if you purchase a product or service directly through our Site, payment merchants decide which information they need from our customers in order to process their payments correctly. The payment merchants or other data processing entities may also exercise control over the other purposes that a customer's data is used for, for example direct marketing of their products and services, which is not within our control. The payment merchants or other data processing entities also have legal requirements of their own to meet, such as regulations relating to the use and retention of payment card data or other personal data. And, finally, each data processor has its own terms and conditions and privacy policies that apply directly to our Site users.

Use and Transfer of Your Information Out of the European Economic Area (EEA), the UK and Switzerland

The General Data Protection Regulation (GDPR) requires certain safeguards when transferring personal data from outside the European Economic Area (EEA), the United Kingdom (UK) and Switzerland to "third countries," which are all countries outside these protected areas, including the United States. This Site is operated in the United States, and third parties with whom we might share your personal information as explained above are also located in the United States. If you are located in the EEA, the UK, Switzerland or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using this Site, participating in any of its services and/or providing your information, you consent to this transfer.

 

The United States does not have the same data protection laws as the EEA, United Kingdom and Switzerland. While the European Commission has not given a formal decision that United States provides an adequate level of data protection similar to those which apply in the EEA, the UK and Switzerland, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

If you would like further information, see How to Contact Us below. We will not otherwise transfer your personal data outside of the EEA, the UK or Switzerland, or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

How Long Your Personal Information Will Be Kept

We will retain all non-customer personal information until you let us know you would like for us to delete it or unsubscribe from our email contacts, which you are free to do at any time. However, if you make a purchase from our Site, we will hold personal data in our files for six years as advised by the IRS. 

How We Protect Your Information: Data Security and Information Storage

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

If Dr. Buttler collects sensitive personal information (such as credit card data), that information is encrypted and transmitted to Dr. Buttler in a secure way. Customers can verify this by looking for a closed lock icon at the bottom of their web browser or looking for “https” at the beginning of the address of the web page.

However, please note that unfortunately no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site.  You acknowledge that (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed; and (c) any such information and data may be viewed or tampered within transit by a third party. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.

Passwords to Access Account 

If you make a purchase from Dr. Buttler through the Site, you may be required to create a personal account through your registration and/or purchase process and will be issued a unique username and password. You are responsible for maintaining the confidentiality of the password and account and are responsible for all activities (whether by you or by others) that occur under your password or account.

You are not permitted to share your username and/or password with anyone. If you share your username and/or password with another person, we reserve the right to immediately terminate your access to the Site. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. You are responsible for activities that take place using your password(s) and within your account. If you share your password(s) with anyone, they may be able to obtain access to your personal information at your own risk. 

By using this Site, you agree to enter true and accurate information as part of the registration, purchase process and otherwise. If you enter a false email address, or other false or inaccurate information, we have the right to immediately inactivate your account or block your participation in any feature delivered on or through this Site. 

Third-party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site may be served by third parties, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions, you should contact the responsible provider directly.

Third-Party Links 

We may provide a link to third-party websites on this Site. This Privacy Policy does not apply to the privacy practices of third parties. Each third-party website may or may not have its own privacy policy. When you access another website, use of any information you provide is governed by the privacy policy of the website you are visiting. We, therefore, have no responsibility or liability for the content and activities of these third-party linked websites or their privacy policy (or lack thereof).

Facebook

As advertisers on Facebook and through our Facebook page, we (not Facebook) may collect content or information from a Facebook user and such information may be used in the same manner specified in this Privacy Policy. You consent to our collection of such information.

We abide by Facebook’s Data Use Restrictions.

  • Any ad data collected, received or derived from our Facebook ad (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
  • We do not use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
  • We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
  • We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.

Your Rights: Accessing, Correcting and Deleting Your Information

As noted above, if you want to unsubscribe from receiving e-mails from Dr. Buttler, you may do so at any time. Each e-mail from Dr. Buttler includes instructions for unsubscribing from these e-mail communications.

You may send us an e-mail to getwell[at]nwnaturalmedicine.com in order request access to, correct or delete any personal information that you have provided to us. 

Please note that we may retain some or all of the information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may also decline to share certain personal information with us, in which case we may not be able to provide you with some of the features and functionality of our services. 

If you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information. We are required to keep some basic information about our customers including transaction data for tax and legal purposes and therefore there is some information that cannot be deleted.

Visitors’ GDPR Rights

If you are located within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

  • Fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances
  • You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

If you would like to exercise any of those rights, please:

  • Email us at getwell[at]nwnaturalmedicine.com
  • Provide us enough information to identify you (e.g., name, e-mail address, or other information, as applicable) and verify proof of your identity
  • Provide us with the information to which your request relates

California Online Privacy Protection Act

The California Online Privacy Protection Act (CalOPPA) is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates a website collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Pursuant to CalOPPA we agree to the following:

  • Users can visit our Site anonymously
  • There is a link to our Privacy Policy on our home page or at a minimum on the first significant page after entering our Site.
  • Our Privacy Policy link includes the word ‘Privacy’ and can be easily found on the page specified above.
  • Users will be notified of any changes to our Privacy Policy:
    • On our Site Privacy Policy page
  • Users are able to change their personal information:
    • By emailing us
    • By logging into their account on our Site if they have one

As noted above, if your browser sends a "Do Not Track" signal, only a generic cookie will be placed on your device while the Site is accessed.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) took effect on January 1, 2020 and is intended to protect the personal information of California residents. The CCPA has certain threshold requirements which a company must meet in order to be required to comply with its provisions.  Upon information and belief, we do not meet those thresholds.  In the event of a change in our status, and if the data that you provide in the course of your use of the Site is governed by CCPA, we will abide by the relevant portions of the CCPA.

If you are a resident of the state of California, you may have the right to: request disclosure of the personal information we have collected about you and the types of third parties with whom it has been shared; request a portable copy of your information; opt out from marketing messages or the sale of your information to third parties; and request deletion of your personal information. To make these requests, please contact us at info[at]drbuttler.com.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at drbuttler@nwnaturalmedicine.com